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Shipping &
Returns

Delivered with Care. Backed by Confidence.

At BIOAQUA, every product is handled with care. We ship worldwide, ensuring your skincare and beauty essentials arrive safely and promptly, with a simple, stress-free return process if needed.

Shop BIOAQUA

Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature
Professional Skincare Inspired by Science & Nature

Shipping Policy

Worldwide Delivery

We proudly deliver BIOAQUA products to over 200 countries and regions. Whether you’re in New York, London, Tokyo, or Sydney, our global network ensures your order reaches you reliably.

Note: Some remote areas may not be serviceable. If your location is affected, our support team will contact you directly.

Shipping Methods

  • From our U.S. warehouse: Orders are shipped via USPS or other trusted carriers.
  • From our international warehouse: Packages may be shipped via EMS, ePacket, or equivalent global partners, depending on size, weight, and destination.
Shipping Time

Estimated Delivery Time

Delivery time depends on your region. Average timelines are:

Location*ESTIMATED SHIPPING TIME
USA FlagUnited States
6–18 Business days
GlobeCanada, Europe
10–18 Business days
GlobeAustralia, New Zealand
10–18 Business days
GlobeMexico, Central America, South America
10–20 Business days
GlobeMiddle East
20–30 Business days

*These estimates may be affected by public holidays in your region.

Customs, Duties & Taxes

Know About Customs and Duties

Your order may be subject to customs duties, import taxes, or other fees imposed by your country’s government or customs authorities. These charges vary depending on your location, the value of your order, and the type of products purchased. Please note that these costs are not included in the prices listed on our website or in the shipping fees you pay at checkout.

By placing an international order with BIOAQUA, you acknowledge and agree that you are responsible for paying any such duties, taxes, or fees upon delivery. We recommend checking with your local customs office for guidance on applicable charges before placing your order to avoid unexpected costs. BIOAQUA is not responsible for delays or additional charges caused by customs processing.

Order Tracking

Tracking Your Order

Once your order ships, you’ll receive a tracking email with live updates.
Please note:

    • Free shipping options may offer limited tracking.
    • Tracking updates may take 2–5 business days to appear.
    • In some cases, items from the same order may ship separately.

    For any shipping inquiries, contact us at [email protected].

    Returns & Refunds Policy

    Returns & Refunds

    We want you to be completely satisfied with your purchase. If for any reason you are not, our return and refund process is simple and transparent.

    Return Eligibility

    • Returns must be requested within 21 days of receiving your order.
    • Items must be unused, in the original packaging, and in the same condition as received.
    • Proof of purchase is required.

    Free Local Returns

    Available in: United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil, and Israel.

    • Returns from other countries must be paid by the customer.
    • A store coupon of up to $15 will be issued for future purchases if free returns are not available in your country.

    Return Process

    • Email [email protected] to request a return.
    • Wait for our team’s instructions before shipping the item.
    • Use a trackable shipping service or purchase shipping insurance for high-value items.

    Refunds

    Once we receive and inspect your return, we’ll notify you by email.
    Approved refunds will be processed back to your original payment method within a few business days.

    If you haven’t received your refund:

    • Check your bank account or credit card.
    • Contact your payment provider – processing times may vary.
    • Still waiting? Email us at [email protected], and we’ll help right away.

    Frequently Asked Questions

    Do you ship internationally?

    Yes. BIOAQUA ships to over 200 countries and regions worldwide. Delivery times and shipping methods vary depending on your location.

    How long will my order take to arrive?

    Delivery times depend on your region. Most orders arrive within 10–45 business days, while some destinations may take up to 60 business days. Please allow 2–5 business days for order processing before shipment.

    How can I track my order?

    Once your order ships, you will receive a tracking email with updates. Tracking information may take 2–5 business days to become active, and free shipping options may offer limited tracking.

    Will I need to pay customs duties or taxes?

    International orders may be subject to customs duties, import taxes, or additional fees imposed by your local authorities. These charges are not included at checkout and are the responsibility of the customer.

    What is your return policy?

    Returns can be requested within 21 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received. Proof of purchase is required.

    Do you offer free returns?

    Free local returns are available in select countries, including the United States, Canada, United Kingdom, Australia, and several others. For countries without free returns, a store coupon of up to $15 may be offered for future purchases.

    How can I contact customer support?

    For any questions regarding orders, shipping, or returns, please contact us at [email protected]. Our support team will be happy to assist you.