BIOAQUA combines traditional skincare wisdom with modern cosmetic science. Our formulas focus on hydration, nourishment, and skin balance, using carefully selected ingredients designed to support healthy, radiant skin over time.

Yes. BIOAQUA offers products for dry, oily, combination, and sensitive skin. Each product description clearly states the recommended skin type to help you choose wisely.

Many BIOAQUA products are formulated to be gentle and suitable for sensitive skin. However, we always recommend performing a patch test before full use, especially if you have highly reactive skin.

BIOAQUA uses a blend of botanical extracts, hydrating agents, vitamins, and skin-conditioning ingredients. Each product lists its ingredients clearly so customers can make informed choices.

BIOAQUA does not test its products on animals. We believe beauty should be kind and responsibly made.

Visit BIOAQUA My Account and fill in the required details to create your account. Creating an account allows you to track orders and enjoy a smoother checkout experience.

Select your desired product, click “Add to Cart,” then proceed to checkout. You can create a BIOAQUA account for faster checkout and easy order tracking.

Yes. Orders can be canceled before shipment for a full refund. If the order is shipped, you may return it following our returns policy.

After shipping, you’ll receive a tracking link by email. Use this link to monitor your package until it arrives.

If an item is temporarily unavailable, contact our team at [email protected]. We will notify you when it is back in stock.

Yes! BIOAQUA ships worldwide at no extra cost. No matter where you are, your order will reach you safely.

Shipping times vary depending on your location. Please note these estimates do not include our standard 2–5 business day order processing time.

• United States: 10–30 business days

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• Canada & Europe: 20–45 business days

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• Australia & New Zealand: 10–30 business days

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• Mexico, Central & South America: 20–45 business days

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• Middle East: 45–60 business days

Delivery times may vary due to customs, holidays, or unforeseen delays. Once your order ships, you will receive a tracking email to monitor its progress.

BIOAQUA ships orders from multiple warehouses depending on your location:

• From our China warehouse: Packages are shipped via ePacket or EMS, depending on size and weight.

• From our US warehouse: Packages are shipped via USPS.

International shipments may incur customs fees, import duties, or local taxes. BIOAQUA is not responsible for these charges.

You will receive a tracking email once your order ships. Tracking may take 2–5 business days to update. For inquiries, contact [email protected].

Items may ship separately depending on stock and warehouse location. Contact [email protected] for assistance, and we’ll resolve the issue quickly.

We accept:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover via Stripe or PayPal

• Bank Transfers: ACH (US) and SEPA (EU)

• Stripe Link: One-click checkout

• PayPal: Pay via balance, linked bank, or stored cards

Yes. BIOAQUA complies with PCI-DSS standards. All payment information is encrypted and never stored on our servers.

Typically, only one discount code can be applied per order. Exceptions will be announced in special promotions.

Currently, we accept payments in USD. International credit/debit cards may convert automatically to your local currency depending on your bank.

Returns are accepted only in cases of damaged, defective, or incorrect items. Products must be unused and in original packaging. Send a photo of the defective product along with your order number to [email protected]. Items must be unused and in original condition to qualify.

Please email our support team with your order number and clear photos of the issue. We will arrange a replacement or refund as appropriate.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless there is a verified defect.

Contact [email protected] immediately. Once approved, refunds are processed within 5–7 business days. The time for funds to appear depends on your payment provider.

Yes! BIOAQUA accepts bulk orders for events, businesses, or groups. Email c[email protected] for pricing, availability, and customization options.

Yes. Depending on order size, volume discounts may apply. Provide order details to receive a tailored quote.

Bulk orders may ship in multiple packages depending on stock availability. Shipping remains free worldwide, with tracking links provided for each shipment.

Customization options may be available for select products. Contact our team to discuss feasibility and requirements.