Contact Us

Frequently Asked Questions

Will I receive the same product that I see in the picture?
Where can I view my Sales Receipt?
Will you restock items indicated as “out of stock?”
How long it will take to receive my order?
Can I return an item?
Do you have questions about how we can help your company?
Will I receive the same product that I see in the picture?

Yes, you will receive the product in our photos. All photography on Bioaqua Beauty is done in-house and we take authentic product photos only. The images on bioaquabeauty.com are copyright protected, but may be used on the condition that the user credits the source of the picture bioaquabeauty.com

Where can I view my Sales Receipt?

We send you an email confirmation immediately after you place an order. It will contain your order receipt and other information you can use to follow-up on your order.

Will you restock items indicated as “out of stock?”

Yes, we most definitely will! If something you love shows “Out Of Stock”, please check back within 3 days. We usually restock on the website as soon as we get fresh stock. If you are in a hurry, get in touch! We can do something like magic to get you a special order.

How long it will take to receive my order?

We need 2-3 days to proceed your order. We also do not send the orders on weekends and holiday. So please allow between 7-45 days for your order to arrive. If more than 45 days have passed please email us at [email protected] to review the status of your order.

Can I return an item?

If you’re not totally satisfied with your purchase you can return it within 21 days, together with proof of purchase, for a full refund. If the 21 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange.

Please refer to our delivery & return policy for more information.

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BEAUTY FOR ALL
All You Need… Everything You Want.

Address:

908 Hampshire Avenue #100,
Washington, DC
20037, United States

Phone: +1 (850)-564-8374
WhatsApp: +1 (850)-564-8374
Fax: +1 (850)-564-8374
[email protected]
https://bioaquabeauty.com

Working hours:

Monday-Friday: 9:00 – 18:00
Saturday: 11:00 – 17:00
Sunday: Closed

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