Contact
BIOAQUA

Your Beauty, Our Care

Have questions about our skincare products, order inquiries, or partnership opportunities? The BIOAQUA team is here to help. Every message is treated with care because your experience should be as radiant as the results our products deliver.

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Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Professional Skincare Inspired by Science & Nature

Get in Touch with Us

Have Questions? We’re Here to Support Your Beauty Journey

At BIOAQUA, beauty is personal, timeless, and empowering. Whether you want guidance on selecting the right product, need help with an order, or are curious about our formulations inspired by global beauty innovations, our team is ready to assist.

We aim to make every interaction smooth, reassuring, and reflective of our commitment to quality and elegance.

Email Us

Email Support

Reach Out Anytime

General inquiries or product questions: [email protected]
Response time: Usually within 24 hours

Customer Service Hours

Physical Address

Write to Us

BIOAQUA Skincare Headquarters
908 Hampshire Avenue #100
Washington, DC 20037
United States

Instant Support

Reach Us Quickly

Email or use our contact form for fast assistance. Include your order number.

Find Us With Ease

Visit or Write to Us

If you wish to visit us in person, our space welcomes anyone looking to experience the beauty and innovation of BIOAQUA firsthand.

Our Headquarters:
BIOAQUA Skincare
908 Hampshire Avenue #100
Washington, DC 20037
United States

How to Reach Us: We are easily reachable by local transport, and nearby parking facilities make visits convenient for guests arriving by car.

Our Team

Meet the
BIOAQUA Team

BIOAQUA is more than a skincare and beauty brand; it is a community of scientists, innovators, and beauty enthusiasts devoted to enhancing natural radiance and self-care.

Behind every product is a team passionate about creating experiences that nurture your skin, elevate your confidence, and make your daily beauty ritual a moment of joy.

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Sarah Cole

Founder & Brand Visionary

Sarah founded BIOAQUA in 2009 with a vision to create high-quality, accessible beauty products. Her leadership continues to guide the brand’s commitment to innovation, integrity, and confidence-driven beauty.

Michael Carter

Head of Product Development

Michael leads BIOAQUA’s formulation and research efforts, overseeing product innovation, ingredient selection, and quality standards to ensure every product delivers effective and reliable beauty solutions.

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Reach Out to
BIOAQUA

We’re here to help with orders, product details, or anything you may need. Fill out the form, and our team will be in touch soon.

Experience BIOAQUA

Beauty that Inspires Confidence and Joy

From our research labs in Seoul, Tokyo, New York, and Paris to your daily routine, BIOAQUA combines innovation, tradition, and elegance in every product. Explore our collections and discover skincare designed to celebrate your unique beauty.

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Frequently Asked Questions

How can I track my BIOAQUA order?

Once your order ships, you’ll receive a confirmation email with tracking details. You can use the provided link to follow your delivery in real time.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incomplete, please contact us at [email protected] within 48 hours of delivery. Our team will resolve the issue promptly.

Do you ship internationally?

Yes, BIOAQUA ships to many countries worldwide. Shipping availability, costs, and delivery times may vary depending on your location.

How long does shipping usually take?

Orders are typically processed within 1–2 business days. Delivery times depend on your region and chosen shipping method and will be shown at checkout.

Can I return or exchange a product?

We accept returns or exchanges on unused and unopened products within the specified return window. Please reach out to our customer care team for return instructions.

Are BIOAQUA products suitable for all skin types?

Our products are thoughtfully formulated to suit a wide range of skin types. For sensitive skin, we recommend reviewing ingredient lists or contacting us for personalized guidance.

How can I contact BIOAQUA customer support?

You can email us anytime at [email protected]. Our customer service team is available during business hours and usually responds within 24 hours.

All FAQs